Privacy policy

Data protection

Boutiquehotelitaly.com is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the General Data Protection Regulation (“GDPR”). This Privacy Policy (“Policy”) explains how we may collect personal data about you, and how you can exercise your privacy rights. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.
If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Policy.

What does Boutiquehotelitaly.com do?

Boutiquehotelitaly.com is a hotel-display and tour booking website, headquartered in Italy.  Our service enables adventurers to reserve tours and contact hotels from the comfort of their computer.

What personal data does Boutiquehotelitaly.com collect and why?

The personal data that we may collect about you broadly falls into the following categories:

• Personal data that you provide voluntarily

Certain parts of our website may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit inquiries to us or to set up a membership with us.  We may ask you to provide your credit card information to facilitate a reservation. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

• Personal data that we collect automatically

When you visit our website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), and other technical information, for example, data we collect for fraud prevention.  We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.

• Cookies

We may use cookies for a number of reasons, including improving your experience on our website or app, improving our services generally, and to display ads and offers on our channels that are more relevant to you. Cookies are small pieces of information that are stored on your device by your browser. These allow us to store your account information and provide features to make browsing and booking easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this, please look at the help menu on your browser. Please read our cookie policy if you want to know more.

Use of your personal data

We will use personal data for a number of purposes, including:

• Servicing your account and bookings
• completing tour bookings (this includes sharing your booking information with other parties to fulfill your booking).
• advising you of any changes to or problems with your booking.
• to help us administer accounts, services, and products that we offer.
• to help detect fraud.
• to send you marketing communications.
• to advise you of information about our services and products or offers from our holiday-partners.
• Your data protection rights

If you are a resident of the European Economic Area, you have the following data protection rights:

• If you wish to access, cancel or update your personal data, you can do so at any time by writing to us using the contact details provided at the bottom of this Policy under ‘contact us’.
• You have the right to opt-out of the marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you.
• Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data.  For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Disclosure of personal data

We may disclose your personal information to the following categories of recipients:

• to our third party services providers and partners who provide data processing services to us (for example, to provide functionality on, or help to enhance the security of our website or processing payments), or who otherwise process personal information for purposes that are described in this Policy or notified to you when we collect your personal data.
• to any competent law enforcement body, regulatory, government agency, court, or other third parties where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
• to any other person with your consent to the disclosure.

Legal basis for processing personal data (EEA visitors only)

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only (i) where we need the personal data to perform a service to you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us.

Protection of your personal data

We maintain appropriate technical and organizational measures in order to protect personal data. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data and includes following certain procedures in order to ensure compliance with the GDPR (the use of encryption, password compliance)

International data transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different from the laws of your country. Specifically, our website servers are located in the USA. We also use third party service providers and partners operate around the world.  This means that when we collect your personal data we may process it in any country.

Data retention

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested,  or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will delete.

Contact us
If you would like any more information, or if you’d like to contact us about this Policy then please write to:

Barbara Balletta
Via Capuana 22
00137 Roma – Italy

Or email barbara@boutiquehotelitaly.com

We may amend this Policy from time to time, in which case the amended version will be published on our website. This Policy applies to personal information held about individuals. You can see when this Policy was last updated by checking the “last updated” date.

Third-party sites

This website may contain links to other websites. Such links are provided solely for your convenience. Boutiquehotelitaly is not responsible for the security practices of such websites.